Sentry offers several payment options for its association members, described below.
Pay by mail using your payment coupon.
Coupons with the return address are mailed annually to homeowners. If you cannot find your coupons, order replacements online.
Pay by AUTOPAY using Sentry’s free service. Please download and complete the Autopay form and send to autopay@sentrymgt.com or call Sentry’s Customer Service team at 800-932-6636. (8:30 am to 7:00 pm, EST.)
If you have not yet signed up, please go to the CommunityPro PORTAL and click on “New User Registration“.
Order Closing Documents
The homeowner’s title company, closing agent or lender needing documents (including mortgage questionnaire, estoppel, resale demand and trustee letters) to facilitate the sale of a property should go to www.condocerts.com. Click here to complete the appropriate forms.
You can may see detailed information about your account balance by accessing your account by clicking on CommunityPro® PORTAL and signing in.
Go to “Your Profile”.
Sign up for Auto-Pay
To initiate AUTOPAY for your account(s), please download and complete the Autopay Form and email to autopay@sentrymgt.com or call Sentry’s Customer Service team at 800-932-6636. (Customer Service hours are 8:30 am to 7:00 pm, EST.)
Contact my Community Manager
You can find your community manager’s contact information on your welcome page once you log into CommunityPro® PORTAL.
See my Account Transactions
You can may see detailed information about your account balance by accessing your account by clicking on CommunityPro PORTAL.
Opt-out of receiving Assessment Coupons
To opt-out of assessment coupons, log into your account by clicking on CommunityPro PORTAL.
Go to “Your Profile” and un-click assessment coupons under “User Preferences”.
Once you have logged in, you can also sign-up for a different method to make your automatic payments via automatic debit withdrawal or credit card charge.
Get copies of my Association’s Documents
You can get your association’s documents by accessing your account by clicking on CommunityPro® PORTAL.
Go to the “Information Center” then select the documents you want to print.
Sentry Management provides operational leadership to homeowner and condominium associations through our Maryland office. Sentry Management exclusively focuses on managing communities and homeowner associations including detached single family dwellings, townhouses, quadriplexes, triplexes and garden units, both residential and commercial. As a full-service company, Sentry delivers its individual service through a highly skilled professional group of community managers. Each community manager leads an association-focused community team and is supported by a backup manager as well as a supervising District Manager. A dedicated internal team is in place so accounting associates, bookkeepers, administrators, collections and closings personnel establish an ongoing relationship with specific communities and managers.
Homeowners Association Management for All of Maryland
The service area for the Sentry Maryland Division is all of Maryland with a concentration in Anne Arundel, Prince George’s, Queen Anne’s, Calvert, Carroll, Howard, Talbot, Dorchester, Montgomery, Wicomico and Baltimore Counties. Major cities include Washington DC, Baltimore, Annapolis, Cambridge, Columbia, Easton, Salisbury and Ocean City. The Sentry Maryland operation employs 40 people and provides management services to nearly 170 accounts and 30 thousand families.
Unparalleled Service to Homeowner and Condominium Associations
The Sentry Management® history of creating outstanding communities for homeowners began in the early 1970’s. Sentry is accredited as an AMO® (Accredited Management Organization) by the Institute of Real Estate Management, providing clients an independent evaluation that Sentry has one of the highest operating and financial standards in the industry. Sentry has no owned or affiliated service companies. We always negotiate the best prices for your community-and the savings come back in the form of lower operating costs. Integrity and transparency is part of our fabric.
Documents, Statutes, and Laws: Which One Takes Priority?
Power to govern an Association is based on the authority granted by multiple sources. To make it a little confusing, just like the power the Federal Government has to override aspects of State laws, there is a hierarchy in the application of laws and documents to Associations.
