Every account is set up in CommunityPro^® utilizing the information obtained via internet and subscriptions to the appropriate county records. This ensures that the record owner(s) names are in the association’s records as required by most association declarations. The closings department updates account owner information from warranty deeds to make certain the records remain accurate. Sentry Management is one of the few HOA management companies that creates and maintains such a highly accurate community database.

Experienced closing associates work with title companies and closing attorneys to ensure that new owners are properly billed for homeowner association and condominium fees at closing. After the closing, welcome packages are mailed to the new owner containing the fee schedule and billing cycle, and any other information the association chooses to provide. Most often governing documents, rules and regulations, after-hours emergency contact information and community manager name and phone number are provided.