Thank you for visiting https://www.sentrymgt.com/. This Website is owned and operated by Sentry Management, Inc. (“Sentry”). Sentry and its affiliated companies offer a range of websites, portals and other online services, including https://www.sentrymgt.com/ website (the “Website”) and our CommunityPro® Portal (collectively, the “Services”). References to “We,” “our,” “us” or “Sentry” refer to Sentry Management, Inc., our affiliated companies, and our collective online Services. References to “You” or “your” means and refers to you and your status as a visitor to or user of the Services.
USE OF THE SERVICES AND ACCEPTANCE OF TERMS.
COMMUNITYPRO® PORTAL ACCOUNTS.
All Sentry Association Clients are subject to the terms and conditions set forth and agreed to in a separate management agreement (“Management Agreement”) entered into by and between Sentry and the Association Client. Sentry Association Clients are responsible for the Board Member Users and Community Web Admin Users that are provided access to the CommunityPro® Portal through and subject to the Association Client’s Management Agreement. Sentry’s provision of the CommunityPro® Portal for use and access by an Association Client and its Board Member Users and Community Web Admin Users is subject to the Association Client’s agreement with Sentry’s SaaS Terms and Conditions.
In order to use and take advantage of certain of the Services or access certain Materials, you may be permitted or required to register an account with our CommunityPro® Portal. Certain End Users will be provided credentials directly by us. You are not required to register an account with our CommunityPro® Portal, however, certain Services and Materials will not be available if you elect not to register an account. You agree that any information you provide and maintain is accurate, current and complete, including your contact information for notices and other communications from us. You agree not to impersonate or misrepresent your affiliation with any person or entity when using or accessing the CommunityPro® Portal. You agree to only use the username and password you have been authorized to use. You agree that we may take steps to verify the accuracy of information you provide and identity of any user.
Passwords and Security.
You agree that you will not share your CommunityPro® Portal account or account information with any person you have not authorized to access your account. You are responsible for taking reasonable steps to maintain the confidentiality of your username and password, and you are responsible for all activities under your account that you can reasonably control. You agree to promptly notify us of any unauthorized use of your username, password or other account information, or of any other breach of security that you become aware of involving your account.
MATERIALS AVAILABLE THROUGH THE WEBSITE AND SERVICES.
Depending on the role of a user or type of account that End Users register for, and/or the types of Services being accessed or utilized by a user, a user may have access to various types of content, materials and tools through the Website and Services, including but not limited to, Third-party Materials, Association Materials, Resale Materials and/or Sentry-owned Content and Materials as such terms are individually defined below (collectively referred to herein as “Materials”).
Sentry and its suppliers and licensors may make available such Materials through the Website and other Services. The Materials are provided solely for educational and informational purposes. The Materials may contain errors in facts or information from time to time. Before you act in reliance on any facts or information in any Materials, you should confirm any facts that are important to your decision. Sentry makes no representations or warranties as to the reliability, accuracy, timeliness, usefulness, or completeness of any Materials or any facts, content, information or data contained therein.
Sentry is not responsible for, and has no control over, the content of any such Association Materials, Third-party Materials or Resale Materials that may be provided or accessible through our Services. You understand that Sentry cannot, and does not, guarantee or warrant that the Materials, from any source, that are available for access or downloading through this Website or the Services are or will be free of errors or defects, contain complete and accurate information or are or will be free of infection, viruses, worms, Trojan horses or other code or defects that contain or incorporate contaminating or destructive properties.
The Website and Services contain materials provided by or related to Association Clients of Sentry and the End Users, individuals, communities, associations and other organizations that the Associate Clients control and/or manage, such as, but not limited to, board meeting agendas, meeting minutes, board resolutions, and other records (“Association Materials”). Association Clients are responsible for providing certain of the Association Materials to Sentry during the initial account set-up process of the Association account. Association Materials may be made available to certain End Users depending on the type of User access provided and authorized. For instance, Board Member Users may have access to certain financial documents through the Board Room CommunityPro® Portal that Homeowner Users will not have access to in the homeowner CommunityPro® Portal.
Permitted Use of Association Materials. End Users shall have the right to use these Association Materials solely for use in connection with their registered End User role, in accordance with their fiduciary duties (when applicable) and for business and institutional purposes of the Association. These Association Materials may not be sold, licensed, leased or used to create derivative works except as expressly permitted in writing by Sentry.
The Website and Services contain certain downloadable materials provided by outside third-parties and vendors, such as, but not limited to, HOA Bylaws and Condominium restrictive covenants (“Third-party Materials”).
Permitted Use of Third-Party Materials. End Users shall have the right to use these Third-party Materials solely for use in connection with their registered End User role and for business and institutional purposes. These Third-party Materials may not be sold, licensed, leased or used to create derivative works except as expressly permitted in writing by Sentry.
Users can purchase certain materials, such as, but not limited to, mortgage questionnaires, estoppel certificates, resale demand certificates, and trustee letters (“Resale Materials”) through Sentry’s third-party Vendor or through Sentry’s Website depending on the state in which you are seeking information. By purchasing Resale Materials, you represent and warrant to Sentry that you: (i) have the right to purchase and obtain such Resale Materials; (ii) have a legitimate business interest in accessing the Resale Materials; (iii) will not misuse or publish without authorization information from the Resale Materials; and (iv) will use the Resale Materials only in connection the transaction for which you have been authorized to access the Resale Materials.
Permitted Use of Resale Materials. Sentry retains no right to control the use of the Resale Materials, following the sale of such Resale Materials. All restrictions and limitations on your right to use or further distribute or sell the Resale Materials shall be governed by the copyright and applicable laws, regulations, and ordinances, and your continued use of the Resale Materials in accordance with the representations and warranties set forth above.
Sentry-owned Content and Materials.
The Website and Services contain certain materials and content developed by Sentry that are available for downloading and use by users, such as, but not limited to, Community Builder Newsletters and Disaster preparedness checklist. These materials are posted publicly on Sentry’s Website and are available for use by users for personal use only. Other Sentry-owned content that is available to certain registered users of the CommunityPro® Portal, including, but not limited to, board education and training materials, and other documents related to certain associations are available for use by users in connection with their registered End User role, and personal, business and institutional purposes.
Community Web Admin Users and Board Member Users shall have access to additional Sentry-owned Content and Materials that may be accessed and used by Community Web Admin Users and Board Member Users for carrying out their registered End User role and for business and institutional purposes only. All of the foregoing content is collective referred to as “Sentry-owned Content and Materials” and all use of such content that is displayed or available to access through the CommunityPro® Portal shall be governed by the End User License Agreement, applicable to the registered End User.
RESTRICTIONS ON USE.
You acknowledge that this Website, the Services, the Materials and any underlying technology used in connection with this Website and/or the Services, including all software, material, information, graphics, animations, audio, video, photos, and other data, available on this Website or through the Services provided by Sentry, its licensors, vendors or approved third-party providers, are the copyrighted works of Sentry or such third parties. Except for the permitted uses expressly stated above, you may not use, copy, distribute, republish, resell, upload, post or transmit any Materials without the prior written consent of Sentry. Modification of the Materials for any purpose may violate Sentry, or a third party’s intellectual property rights. The Materials provided on the Website and through the Services are provided for use in accordance with the permitted uses set forth above and lawful purposes only.
In the event that a user ceases to operate in their role as a Board Member User, Community Web Admin User, Employee User, Homeowner User or Vendor User, such user agrees to cease all access and use of their CommunityPro® Portal account and shall return, destroy or discontinue all further use of the Materials accessed through their CommunityPro® Portal account, accept as otherwise permitted herein.
Sentry has taken reasonable and appropriate steps and has employed industry-standard practices and technology to ensure the integrity and confidentiality of personally identifiable information (PII); but because even the most secure computer system can be violated, Sentry cannot guarantee absolute security. Please review Sentry’s Data Security and Privacy Protocol available at DATA SECURITY AND PRIVACY PROTOCOL – HOA Management Company (sentrymgt.com) for more information regarding Sentry’s security protocol.
IMPORTANT: Please keep in mind that whenever you voluntarily disclose information about yourself in the public domain, it is likely to be collected and used by third parties. These third parties may use your information to contact you or for unauthorized purposes. Also, please remember that no one can guarantee the absolute security of information transmitted electronically.
OBLIGATIONS OF VISITORS.
You agree not to do any of the following while visiting or using the Website or any Services provided by or through the Website or pertaining to the Website or Services:
• restrict or inhibit any other authorized user from using, accessing or enjoying the Website or the Services;
• impersonate any person or entity or falsely state or otherwise misrepresent your professional or other affiliation with any person or entity or indicate that you are an employee or representative of Sentry when you are not;
• post, transmit, upload or otherwise introduce into our Services unlawful, offensive, threatening, abusive, libelous, false, defamatory, obscene, vulgar, pornographic, profane or indecent information, Submissions or content of any kind, including, without limitation, any images or other material depicting nudity, obscenity or other prohibited or unlawful content or actions;
• post, transmit, or introduce Submissions, comments or material containing harassing or offensive language or engage in disruptive activities online or into our Services;
• post, transmit or introduce into our Services any information, software or Submissions which contains a virus, Trojan horse, worm or other harmful component;
• post, transmit or introduce any unsolicited advertising, promotional materials, “junk mail,” “spam,” “chain letters” or any other form of solicitation on the Website or through the Website or the Services;
• post, upload or transmit any material or Submissions that is or contains content, information or data that is fraudulent or violates or infringes the proprietary or other rights or privacy of others, including material that violates privacy rights or publicity rights, or infringes copyright, trademark or other intellectual property and/or proprietary rights;
• post, transmit or upload into our Services Submissions or material that encourages or provides instructional information about illegal activities, in particular hacking, cracking or distribution of counterfeit software;
• solicit other users to join or contribute money to any online service or other organization, advocate or attempt to get users to join in illegal schemes or plan or participate in scams involving other users;
• violate any applicable law or regulation, including without limitation any local, state, provincial, national or international law, any export control laws, or any regulations promulgated by any state or federal authority;
• access or use password protected, secure or non-public areas of the Website or the Services without properly registering or authorization;
• frame, repackage, or otherwise redistribute any portion of the Website or the Services; or
This Website may contain links to external sites operated by Third Parties (“Third-Party Sites”). Sentry shall not be responsible for, and has no control over, the content, services or actions that may be displayed, observed, experienced, posted, displayed or performed on any such Third-Party Sites. You understand that Sentry cannot and does not guarantee, represent or warrant that the Third-Party Sites, or any websites, files, content, data or software of any kind, available from such Third-Party Sites, will operate correctly or without error or will be free of infection, viruses, worms, Trojan horses or other code or defects that contain or incorporate contaminating or destructive properties. Links to Third-Party Sites or other websites do not imply an endorsement of the materials, products, content, data, services, available activities, opinions, or ideas displayed on, or disseminated at or through those Third-Party Sites, nor does the existence of a link to Sentry’s Website or Services imply that the organization or person publishing at that Third Party Site endorses any of the materials or ideas at this Website or Services. Sentry reserves the right to disable links from Third-Party Sites to any of Sentry’s Services at any time without prior notice.
You may discontinue your participation in and access to the Website or Services at any time. Unless agreed to otherwise between Sentry and user, you acknowledge and agree that Sentry may terminate, suspend or block your or your authorized agents, or any End Users accessing the Services, using of all or part of the Website and/or the Services, or undertaking transactions through the Services, without prior notice and for any reason or no reason at all subject to a specific written agreement Sentry and an Association in a separate written Management Agreement. You agree that upon termination, suspension, barring from or discontinuance of use or access to the Services for any reason, Sentry may delete all information related to you on the Website or Services and may bar your access to the Website and/or your use of the Services, subject to express agreements for an Association in a separate Management Agreement.
The Website and Services and certain of the Materials displayed on or through the Website and Services, including but not limited to certain of the Association Materials, Resale Materials, Third-party Materials and Sentry-owned Content and Materials are protected by copyright, trademark, and other intellectual property and laws of the United States or other applicable states, provinces countries, territories or jurisdictions. Sentry, its licensors, third-party vendors and other applicable third-party content owners exclusively own all right, title and interest in and to the Website, Services and Materials and any content that may be available, downloaded or purchased, including but not limited to, the Resale Materials, Association Materials, Third-party Materials and Sentry-owned Content Materials, including all related and associated intellectual property rights.
UNLESS IDENTIFIED AS DOWNLOADABLE, THE SENTRY-OWNED CONTENT AND MATERIALS, INCLUDING BUT NOT LIMITED TO, ALL DESIGNS, PHOTOGRAPHS, GRAPHICS, VIDEOS, AND OTHER IMAGERY, MAY NOT BE USED, COPIED, DOWNLOADED, REPUBLISHED, REPRODUCED, ADAPTED, MODIFIED, DISTRIBUTED, LICENSED, SOLD, TRANSFERRED, TRANSMITTED, STREAMED, BROADCASTED OR OTHERWISE EXPLOITED WITHOUT SENTRY’S PRIOR EXPRESS WRITTEN PERMISSION. SENTRY’S NAMES, TRADEMARKS, SERVICE MARKS, AND LOGOS THAT APPEAR ON THE WEBSITE MAY NOT BE USED IN ANY MANNER OR FOR ANY PURPOSE WITHOUT SENTRY’S PRIOR EXPRESS WRITTEN PERMISSION.
All Sentry-owned Content and Materials contained on the Website and displayed through the Services are copyrighted materials of Sentry Management, Inc. © 2022. All rights reserved.
All trademarks, service marks, and logos referenced or appearing on the Website or through the Services are the property of Sentry or their respective owners.
CommunityPro® is a registered trademark of Sentry Management, Inc.
DMCA AGENT POLICY.
We respect the intellectual property rights of others, and require that the people who use this Website and/or the Services do the same. If you believe that your work appears on this Website or the Services and has been copied in a way that constitutes copyright infringement, please forward the following information to the Copyright Agent named below: (i) Your address, telephone number, and email address; (ii) A description of the copyrighted work that you claim has been infringed; (iii) A description of where the alleged infringing material is located; (iv) A statement by you that you have a good faith belief that the disputed use is not authorized by you, the copyright owner, its agent, or the law; (v) An electronic or physical signature of the person authorized to act on behalf of the owner of the copyright interest; and (vi) A statement by you, made under penalty of perjury, that the above information contained in your notice is accurate and that you are the copyright owner or are authorized to act on the copyright owner’s behalf.
GENERAL TERMS AND CONDITIONS.
DISCLAIMER; LIMITED WARRANTY.
Sentry MAY MAKE CHANGES TO THIS WEBSITE OR THE SERVICES AT ANY TIME. THE MATERIALS displayed, provided and/or accessED ON THe WEBSITE AND/OR THE SERVICES MAY be out of date, and/or may INCLUDE INACCURACIES OR TYPOGRAPHICAL ERRORS. THIS WEBSITE, THE SERVICES AND THE MATERIALS ON THIS WEBSITE AND THE SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. Sentry MAKES NO WARRANTY THAT THE WEBSITE, THE SERVICES or MATERIALS WILL ALWAYS BE AVAILABLE FOR USE. TO THE MAXIMUM EXTENT PERMITTED BY LAW, Sentry EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND WITH RESPECT TO THE WEBSITE, THE SERVICES AND all MATERIALS OFFERED THROUGH THE WEBSITE AND/OR THE SERVICES, WHETHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ALL WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT.
Sentry DOES NOT WARRANT THAT THe WEBSITE OR THE SERVICES, THE FUNCTIONS CONTAINED ON THe WEBSITE OR THE SERVICES, OR THE MATERIALS accessed through THe WEBSITE or services WILL BE UNINTERRUPTED, TIMELY, SECURE, accurate OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, THAT MESSAGES OR REQUESTS WILL BE DELIVERED OR RECEIVED, OR THAT THe WEBSITE, THE SERVICES OR THE MATERIALS ON THIS WEBSITE OR THE SERVER THAT MAKES THEM AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. YOU ARE RESPONSIBLE FOR ENSURING THAT YOU HAVE IMPLEMENTED PROCEDURES TO PREVENT SUCH CONTAMINATING COMPONENTS FROM INFECTING YOUR COMPUTER AND ITS DATA. Sentry DOES NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE USE OF, OR THE RESULT OF THE USE OF THIS WEBSITE, THE SERVICES OR THE MATERIALS ON THe WEBSITE RELATED TO THEIR CORRECTNESS, ACCURACY, RELIABILITY, OR OTHERWISE. TO THE EXTENT THAT APPLICABLE LAW MAY NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU.
LIMITATION OF LIABILITY.
IN NO EVENT WILL Sentry BE LIABLE FOR ANY DAMAGES WHATSOEVER, INCLUDING BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND/OR CONSEQUENTIAL DAMAGES (INCLUDING WITHOUT LIMITATION THOSE RESULTING FROM LOST PROFITS, LOST DATA, STOLEN INFORMATION OR BUSINESS INTERRUPTION) ARISING OUT OF THE USE, INABILITY TO USE, OR THE RESULTS OF USE OF THIS WEBSITE, THE SERVICES, ANY WEBSITES LINKED TO THIS WEBSITE, THE MATERIALS OR INFORMATION CONTAINED ON ANY OR ALL SUCH SITES, MATERIALS, OR SERVICES WHETHER BASED ON WARRANTY, CONTRACT, TORT OR ANY OTHER LEGAL THEORY AND WHETHER OR NOT ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT WILL Sentry, OR ANY OTHER PARTY INVOLVED IN CREATING, PRODUCING, OR DELIVERING THIS WEBSITE, THE SERVICES OR ANY MATERIALS OFFERED THROUGH THe WEBSITE OR THE SERVICES BE LIABLE TO YOU IN ANY MANNER WHATSOEVER FOR ANY ACTION OR NON-ACTION TAKEN BY YOU IN RELIANCE UPON INFORMATION or MATERIALS PROVIDED THROUGH THIS WEBSITE OR THE SERVICES. TO THE EXTENT THAT APPLICABLE LAW MAY NOT ALLOW THE EXCLUSION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES THE ABOVE EXCLUSION MAY NOT APPLY TO YOU. Sentry’S TOTAL LIABILITY TO YOU FOR ALL LOSSES, DAMAGES, AND CAUSES OF ACTION RELATED TO THe WEBSITE, SERVICES, AND MATERIALS OR YOUR ACCESS OR USE OF THe WEBSITE, SERVICES OR THE MATERIALS OFFERED THROUGH THe WEBSITE or services WILL NOT BE GREATER THAN THE AMOUNT YOU PAID FOR THE MATERIALS PURCHASED THROUGH THE WEBSITE OR THE SERVICES THAT GAVE RISE TO SUCH CLAIMS.
LAST UPDATED: October 25, 2022
CommunityPro® is an easy way to make payments, access association documents, view account history, stay informed and more.