Get your Management Price Per Unit
The number of residential units plays a part in our price quote but other factors are important too. We need to understand what association responsibilities are spelled out in the documents because every set of documents are different. Minimally we need to know what common elements are included, extent of maintenance required and the level of services expected by homeowners.
Understand your Standard Services
Sentry’s full service contract includes:
Get a tenured Community Manager
Sentry has been in the community management business since 1975. Managers average 8+ years in tenure, one of the most experienced workforces in the industry.
Know if you have any Formal or Informal Relationships with Vendors
Sentry Management is solely a community management firm. We have no affiliations or ownership positions with any other business or service that may be purchased by an association.
Know how much and what types of Insurance Coverage your firm carries
Sentry carries worker’s compensation, employee practices, property, vehicle, fraud/theft, liability policies, including $3 million bond and $10 million in umbrella coverage. Sentry is willing to share our certificate of insurance, so boards can make ‘apples-to-apples’ comparisons.
Make sure all Fees and Costs will be fully disclosed
You will never be surprised by an additional charge that is not revealed in the contract. Nothing is vaguely written or open-ended in our standard agreement.
Know how you handle the Administration of Financial and Accounting Matters
Sentry’s designation as an Accredited Management Organization® (AMO®) causes us to have separate, specialized accounting, collections and accounts payable functions. It guarantees transparency and the utmost integrity in handling your community’s funds.
Know the Set-up Fee to transition to your company
We never charge a set-up fee for routine transitions.
Get a Proposal for Sentry Management Services
Simply provide us some basic information on this form, and someone will be contacting you to quickly gather the information to prepare a custom proposal.
Use the CommunityPro Portal as a Board Member
Using the Board Support portal is easy and intuitive. We provide a tutorial that will orient you to the software – click here to download the guide to use CommunityPro PORTAL as a board member.
Skilled, experienced and trusted. Our community managers, division managers and customer service team members are the best in the business, and our unique organizational structure makes sure business goes on uninterrupted – no matter the situation.
Meet your greatest ally in association management. Our community managers have the training and experience necessary to give your community proven recommendations and knowledgeable support for your individual association needs. Your community manager attends and documents all meetings, handles vendors, strategizes and plans for future needs – and in turn, is your board’s action arm.
I make every effort to communicate effectively with my board. I am very proud of the “horsepower” my Sentry support team gives me to be effective in my job.Marisol Reyes, Community Manager
It’s always good to have backup. Your division manager has seen it all in their years in the industry, meaning your backup has the ability to catch oversights we’ve encountered in the past. They are kept up to date on all community business and can step in without missing a beat. They can also bring in extra resources to solve tough problems or resolve issues.
When I help a manager, or back them up, our online system means I am always up to speed on each association. Sentry’s system has the best administrative integration and financial reports. Period.Todd Wawrzeniak, Division Manager
We’re proactive, so none of your issues go unresolved. Our customer assurance team is your 3rd level of backup in community management. They proactively call members of each board throughout the year to ensure you’re satisfied with the service provided by Sentry and that developing problems, if any, are resolved quickly. Board members have access to some powerful tools housed in our CommunityPro administrative system that help them in being effective board members, and our Customer Assurance Team also strives to assist members with how to efficiently use this system.
To make things even easier, homeowners also have a backup for their payment issues with our Customer Service Call-In, so you won’t need to assist them in making their payments.
As a customer assurance team member, I have the authority and ability to resolve a board member’s issues quickly. Thankfully, few of my calls require a specific intervention because usually local association affairs are running smoothly.Linda Armstrong, Customer Assurance Team
Our experience shows three practical techniques to create an effective meetingRead More »
Every community could be affected by a natural disaster and should have a Community Disaster plan in place.Read More »
Volunteer committees can serve an important role in effectively governing an Association.Read More »
CommunityPro® is an easy way to make payments, access association documents, view account history, stay informed and more.
The Community Builder is a bi-monthly newsletter to all Sentry Management Board Members. Sign up to Receive the “best of edition” every quarter.
In this issue: Start Planning Now for 2020 Budgets – use our checklist and tips to make sure your HOA board doesn’t get caught off guard.