A Community Manager at the Clermont office persuaded the local water utility company to eliminate over $5,000 in incorrectly billed charges after persistently following up with local officials about a past reading that was recorded inaccurately.
Since the utility company failed to read the meter for 16 consecutive months, the one-time volume pushed the association’s rate into a higher tier, which was not representative of their typical water consumptions.
Noticing that there was a problem, the local Sentry community manager diligently decided to investigate and found the billing error. When billing issues are found, many jurisdictions and utility companies allow adjustments going back up to 3 years.
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In this issue: Sentry Management is encouraging Boards to be proactive in matters regarding COVID-19. We encourage you to follow closely the national, state and local government recommendations as well as the Centers for Disease Control and Prevention (CDC).