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ClickPay Frequently Asked Questions
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NEW REGISTRATION REQUIRED AS OF 12/15/21

Sentry Management is consolidating to a single source payment processor for eChecks, debit cards, credit cards, and checks.  Our new payment processor is ClickPay. If you currently have automatic recurring payments set up to process your homeowner assessments through RevoPay they will be cancelled as of December 15, 2021.  The move is easy—a few simple steps is all that is needed to register your account.

Why is this happening?

Homeowner feedback has informed us that making payments should be simple. To provide that level of convenience, since Sentry Management is neither a bank or credit card processing company, we needed to shift to a partner with industry-leading systems and flexibility. That is why we are asking you to move to ClickPay. On this new site, besides recurring payments, you can also make a one-time payment via credit card or e-Check.

Who is ClickPay?

Sentry Management has partnered with ClickPay to be our payment processor. Utilizing advanced technology, ClickPay provides multiple payment channels through one simple experience. Sentry has gone from three providers (each requiring homeowners to establish different log-ins) to one easy-to-navigate site with one log-in for all payment types.

How do I make a payment?

  1. Visit our payment page, sentrymgt.com/make-a-payment, to make a one-time payment or schedule an Autopay.
  2. Call 800-932-6636 to make a payment over the phone.
  3. Mail a paper check or send payment via your own bank’s online bill pay to our payment processing center to P.O. Box 30437 Tampa, FL 33630. Please make the payment payable to your association and be sure to indicate your 16-digit account number.

How will I register for this new service?

On December 15th, all homeowner with an email on file will receive a pre-registration email for easy set up.

If I mail my check to the old lockbox address will my check be returned or processed?

All checks mailed to the old lockbox address will not be returned and will be processed timely.

Are there fees for e-check (ACH) transactions?

There are no fees for making payment with e-checks (ACH).

Are there fees for Credit and Debit Card Transactions?

Yes, there are fees association with credit and debit card transactions.

Can I use my Sentry CommunityPro PORTAL username and password to make a payment?

No. ClickPay is a partner with their own payment website—and is separate from our Sentry Management websites. Visit our payment page, sentrymgt.com/make-a-payment, and select your preferred payment option to register. Remember, your 16-digit Account number(s), shown on your payment coupons, is required to complete the registration process before a payment can be made.

Will I need my 16-digit account number to make a payment?

Your 16-digit account number(s) is always associated with your payment is required to complete the registration process before a payment can be made.

Must I create a username and password for each account?

No, you will create one login/registration and if you have multiple accounts with separate account numbers you will link them to the single registration.  You will need to manage each payment separately within the payment portal.

Should I have questions, how do I get help via phone or email?

For help with your account or setting up payments online you can visit the ClickPay help center at clickpay.com/help or by calling 800-533-7901 (option 1.)

Can I access ClickPay from my mobile phone or other devices?

Yes! You can utilize all of the ClickPay payment portal functionality on your mobile phone or tablet.


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In this issue: Sentry Management is encouraging Boards to be proactive in matters regarding COVID-19. We encourage you to follow closely the national, state and local government recommendations as well as the Centers for Disease Control and Prevention (CDC).