Sentry offers several payment options for its association members, described below.
Pay by mail using your payment coupon.
Coupons with the return address are mailed annually to homeowners. If you cannot find your coupons, order new or replacements online.
Pay by eCheck, Credit Card, and Register for AUTOPAY with Sentry’s single source payment Processor at www.mysentrypay.com.
Pay by Phone by calling 24/7 toll-free 844-550-0336.
Press Option 1 to speak to a representative.
Access your account online
Your community uses one of two homeowner portals, where you can view your account, see your transactions, and make payments.
Find My Portal – enter your ZIP code and we’ll take you to the right login page.
Change my Mailing Address
You can request this change by completing this form.
Update my Phone Number or Email
You can change and update your personal information, such as phone or email, by completing this form.
Log into my Homeowner Account
Access your account by going to My Account and entering your ZIP code to be routed to your community’s homeowner portal.
Order Closing Documents
The homeowner’s title company, closing agent or lender needing documents (including mortgage questionnaire, estoppel, resale demand and trustee letters) to facilitate the sale of a property should go to our Order Closing Documents page and enter your ZIP code where your property resides to order the appropriate forms.
You can may see detailed information about your account balance by accessing your account. Go to the My Account page and enter your ZIP code to be routed to your community’s homeowner portal.
You can find your community manager’s contact information when you log into your homeowner portal. Access your portal by going to My Account and entering your ZIP code to be routed to your community’s portal.
See my Account Transactions
You can see detailed information about your account balance in your homeowner’s portal. If you need the link to your homeowner’s portal, go to My Account to enter your ZIP code to be routed to your community’s homeowner portal.
Opt-out of receiving Assessment Coupons
To opt-out of assessment coupons, log into your account. If you do not have the link to your homeowner’s portal, go our My Account page and enter your ZIP code to be routed to your community’s homeowner portal.
Go to “Your Profile” and un-click assessment coupons under “User Preferences”.
Once you have logged in, you can also sign-up for a different method to make your automatic payments via automatic debit withdrawal or credit card charge.
Get copies of my Association’s Documents
You can get your association’s documents by accessing your account. If you do not have the link to your homeowner’s portal, go our My Account page and enter your ZIP code to be routed to your community’s homeowner portal.
Go to the “Information Center” then select the documents you want to print.
St. Charles HOA Management At Its Best
Sentry Management is a full-service HOA and condo association management firm based in St. Charles, Missouri. Sentry serves the O’Fallon, Saint Charles, Saint Peters, Wentzville, Lake St. Louis, and Weldon Springs areas and has expanded into additional counties. The Saint Charles County Team is led by Nicole Lewis, Division President, and is focused on providing personalized community management while aiming to facilitate matters in a way that brings satisfaction to all involved. As the liaison between the Board, builders, service suppliers, and owners, we aim to give the best customer service possible to all of our boards and association clients.
Unparalleled Service to Homeowner and Condominium Associations
Homeowner management services include planning and coordination of association meetings, site visits, enforcement of restrictions, contract supervision, assessments and enforcement, and detailed financial and manager’s reports. The Sentry Management standard service package also includes community web portals, online payments, and real-time downloadable financial reports.
The Best People and Technology Benefits Your HOA or Condominium Association
Highly skilled and experienced Community Manages are the hallmark of the Sentry homeowner associations management approach. Each Community Manager leads an association-focused community team that includes dedicated internal staff. Every accounting associate, bookkeeper, administrator, assessments, and closings person establishes an ongoing relationship with associations and managers. To build engagement in your community, Sentry’s online administrative system called CommunityPro®, not only makes online payment of assessments easy but supports monthly financial reports, helps with compliance and delinquency issues and makes all administrative data available to Board members 24/7. The value of Sentry’s comprehensive support to your homeowner association is responsiveness and personal attention.
