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How to Achieve Professionalism in the HOA Management Industry

Sentry Management CAI Presentation

Sentry Management President, Bradley Pomp and Senior Vice President, Kregg Hale recently delivered a keynote speech at the Community Associations Institute (CAI) National Conference. The title of the presentation was “Get Your Head Straight: Achieve Breakthrough Professionalism”.

“In every interaction: kindness, professionalism, and timely resolution” is the company-wide service standard for Sentry Management. Brad and Kregg shared their seven tips on how to achieve that standard, which included:

  1. Get your head straight- view yourself as the professional
  2. Walk the walk- be professional in everything you do or say
  3. Achieve functioning alignment- set expectations with your company and the association board
  4. Be on stage- before, during and after the board meeting
  5. Perpetual communication- set up an established cadence with the board
  6. Do only what you can do- accomplish meaningful, not menial tasks
  7. Encourage optimal operational structure- avoid the bottleneck of information flow

The presentation was held at the annual CAI National Conference in Orlando, Fl and was attended by over 100 community association managers and other community management professionals.

Sentry Management is a leader in managing homeowner association and condominiums since 1975.   Sentry is accredited as an AMO® (Accredited Management Organization) by the Institute of Real Estate Management, providing an independent evaluation that Sentry has one of the highest operating and financial standards in the industry. Sentry operates in dozens of localities in Florida, Arizona, Colorado, Connecticut Georgia, Idaho, Iowa, Indiana, Maryland, Missouri, New Mexico, New York, North Carolina, South Carolina, Tennessee, and Virginia. View our list of services here:

Office Access Changes

Due to COVID-19, most Sentry Management employees are working remotely, away from our offices, to support every Association.


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Implementing Online Board Meetings

To provide safeguards for Board and community members, we would like to suggest conducting meetings online for the immediate future.

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Sentrye's Covid-19 Response

Sentry’s COVID-19 Response

At Sentry, our highest priority is the safety of our employees and our communities.

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The Community Builder

The Community Builder is a bi-monthly newsletter to all Sentry Management Board Members. Sign up to Receive the “best of edition” every quarter.

In this issue: Sentry Management is encouraging Boards to be proactive in matters regarding COVID-19. We encourage you to follow closely the national, state and local government recommendations as well as the Centers for Disease Control and Prevention (CDC).