Sentry Maryland Vice President, Todd Wawrzeniak is a big advocate of providing the best possible customer service to clients. He encourages local Community Managers to participate in classes offered internally, and other classes offered by local professionals in the field in order to provide the best possible service.
“Customer service is at the very core of what Sentry management does as a community management company and it is a huge part of our day to day operations,” explains Todd.
Most recently, the Sentry Maryland Community Association Managers attended a Customer Service webinar that was offered by the Sentry Education & Training Program. The webinar covered customer service standards, and guest relations/recovery.
Sentry offers several continuing education and training webinars to employees throughout the year that focuses on an array of industry-related topics.
Sentry Management is a leader in managing homeowner associations and condominiums since 1975.
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CommunityPro® is an easy way to make payments, access association documents, view account history, stay informed and more.
Power to govern an Association is based on the authority granted by multiple sources. To make it a little confusing, just like the power the Federal Government has to override aspects of State laws, there is a hierarchy in the application of laws and documents to Associations.