Sentry Maryland Vice President, Todd Wawrzeniak is a big advocate of providing the best possible customer service to clients. He encourages local Community Managers to participate in classes offered internally, and other classes offered by local professionals in the field in order to provide the best possible service.
“Customer service is at the very core of what Sentry management does as a community management company and it is a huge part of our day to day operations,” explains Todd.
Most recently, the Sentry Maryland Community Association Managers attended a Customer Service webinar that was offered by the Sentry Education & Training Program. The webinar covered customer service standards, and guest relations/recovery.
Sentry offers several continuing education and training webinars to employees throughout the year that focuses on an array of industry-related topics.
Sentry Management is a full-service community management company. Sentry’s business is the day-to-day operation of communities, homeowner associations, and condominiums. Sentry is accredited as an AMO® (Accredited Management Organization) by the Institute of Real Estate Management, providing independent evaluation that Sentry has one of the highest operating and financial standards in the industry. View our full list of services here: http://www.sentrymgt.com/for-association-boards/services/.
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In my 20 years of community association management, I have either attended organized, participated in, or spoken at over 2,000 Board meetings.