How can I access my CommunityPro® account if I’ve forgotten my password or user ID?

Click on the “forgot password” button on the log-in page here. An email with a password reset link will be sent to the email address associated with the account.

What is the “Board Room” and how do I navigate it?

Board members can access their association’s financial information in real time, 24/7, through the “Board Room” tab in their CommunityPro® account. Once you are logged in, you can retrieve on-demand reports any time and download them for detailed review. You can also find things like account notes and vendor contracts here.

What if I have questions about my association’s financial reports?

Sentry provides a guide to your association’s financial report at the bottom of the “Financial Reports” page under “Board Room” in your CommunityPro® account. Sentry also offers an accounting help desk to assist association board members. You can submit questions or resolve account balance discrepancies by emailing Sentry’s accounting pros at

How do I create a work order?

You can log into your CommunityPro® account here and select “Work Order Request” from the menu on the left. If your community does not have the work order feature enabled, please contact your community manager or your local office. If your request is an emergency, please call your local office.

What do I do if I need help navigating CommunityPro®?

You can view a CommunityPro® tutorial created just for board members here.

Community Associations

COVID-19 Office Precautions

We remain committed to serving you during this challenging time.

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Online Board Meetings

To provide safeguards for communities, we suggest conducting meetings online.

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Disaster Preparedness Checklist

No matter where you live, there is a possibility that disaster may affect your community. Be prepared with this list.

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CommunityPro Portal

CommunityPro® is an easy way to make payments, access association documents, view account history, stay informed and more.