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Albuquerque
NM
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Due to the Governors’s current Health Orders regarding COVID19 our office is closed to the public.

Albuquerque HOA Management

Sentry Management provides operational leadership to homeowner and condominium associations through the Albuquerque office. Our full-service association management makes community association management easy for every HOA and COA. Homeowner association management services include planning and coordination of association meetings, site visits, enforcement of restrictions, contract supervision, aggressive collections and detailed financial and manager’s reports. The Sentry Management® standard service package also includes community websites, online payments, and real-time downloadable financial reports.

HOA Management for the Albuquerque NM Area

Sentry’s Albuquerque office operates in Bernalillo, Santa Fe, Sandoval and Valencia Counties. Some of the largest cities where Sentry manages communities include Albuquerque, Rio Rancho, Santa Fe, Grants, Los Lunas, and Edgewood. The office opened nearly 20 years ago providing commercial real estate service and community management for homeowner and condominium associations. A powerful assurance of Sentry’s experience, financial stability and integrity is its Accredited Management Organization® certification by the Institute of Real Estate Management. Only a handful of community association management firms nationally have obtained this level of professionalism. The Albuquerque Sentry Management office has 12 employees with a direct local impact, primarily from operations and payroll, of $1.3 million annually. When considering indirect contributions to the local economy, the total annual impact totals more than $17 million.

Unparalleled Service to Homeowner and Condominium Associations

John Lambert is the Vice President of the Albuquerque- Santa Fe Division. John has several years of experience in the Community Association Industry.  Sentry’s Albuquerque Community Managers have an average of 8 years’ experience in association management. Last year, Sentry’s New Mexico staff completed over 160 hours of advanced professional education to keep them current on all issues relating to homeowner and condominium association operations.

Looking for a quote for a new HOA or COA management services? Follow the link and complete the form to receive a proposal: https://www.sentrymgt.com/hire-sentry/.


4.6/5
4.6 /5
45 Reviews

Google
5.0/5
Jan 24, 2022
Google
Sentry Management has been a great asset to our HOA. They go above and beyond to make sure our needs are met. Very efficient and very professional.
Google
4.0/5
Jan 22, 2022
Google
We have all our bills paid by our bank. Sentry has blamed the post office for late arrivals. This isn't necessarily true. Our check from our bank arrived on the 3rd of the month but wasn't posted to our account until the 12th. So far we haven't received a late fee but we will keep an eye on our account
Google
3.0/5
Jan 21, 2022
Google
I looked forward to Sentry taking over as our HOA management company, and have been both pleased and disappointed. The best part of my Sentry experience involves my interactions with our on-site representative, Kris Hodkinson. He is available for discussions with homeowners, tries his best to resolve all issues in what amounts to a trying environment, and continues to be my hope for better times ahead for Jubilee. The worst part of my experience involves Sentry's inability to implement simple and effective means for Homeowners to pay their assessments. I have only tried one method of assessment payments, but have heard numerous complaints from homeowners who have tried to set up other payment options offered by Sentry. One that seems to be particularly troublesome is the "Click Pay" system. Other complaints have had to do with trying to set up auto-pay bank and credit union payments. My own experience is with mailing payments to the Tampa address. At the time I mailed my check for the entire year (2022), on December 28, 2021, the main option offered for mail-in payments was the Tampa address. At present, it has been 24 days since I mailed my payment to that address, my check has still not cleared, and my ledger on the Sentry web site still indicates that I owe for January 2022. After I mailed my payment per instructions, homeowners were advised that the USPO was at fault because of the slow mail delivery system, and checks should be hand-delivered to the Villa lock box, or mailed to the Albuquerque office. However, the Tampa address is still shown on the Sentry web site as the address to which payments should be sent. Collection of assessments seems to be one of the simplest and most basic functions of an HOA management company, but one that Sentry has not been able to implement effectively. My other reason for the marginal rating I have assigned for this evaluation of Sentry's performance to date is the lack of usefulness of the Sentry/Jubilee web site (Accesssentrymgt.com). In the nearly four months since Sentry took over, nothing of value has been added to the web site. No Jubilee documents are available, no meeting minutes -nothing. There is a resident directory of sorts that lists less than a quarter of Jubilee residents. We already have in-house resident directories by name and by address that are updated monthly and contain 99% of current residents. Time spent updating the Sentry web site directory would be better spent on updating documents, minutes, etc.
Google
5.0/5
Jan 21, 2022
Google
HOA association teams operate in extremely challenging environments. Jubilee has had three Management companies on one year! Sentry and specifically Kris Hodkinson, have stepped up to the challenge. They have listened to residents, made themselves accessible and have worked to educate our board and our difficult to approach developer. Sentry has processes, expertise, significant client base and up to date systems to manage an association such as Jubilee. Sentry has brought improved order to our board meetings understanding we have a long way to go.
Google
5.0/5
Jan 21, 2022
Google
Whenever we have had questions or concerns our site manager has quickly responded and addressed our issues. He is knowledgeable and works to keep our community functioning. Kris sends out communications regularly to keep us all aware of current issues and events and I feel information sharing is critical.
Google
5.0/5
Jan 21, 2022
Google
We have been working with Scott Curtis as our property manager for HOA management. He is incredibly professional, responsive and knowledgeable. The entire team at Sentry have been invaluable to work with. Thank you for such great service and impeccable communication!
Google
3.0/5
Jan 20, 2022
Google
Sentry assumed management of my community a few months ago. So far, the community manager appears to be doing an effective job of working with a fractured board of directors. Sentry's administrative processes are less effective, however. Online HOA payments have been cumbersome, though the new ClickPay system seems to be working. I have yet to get access to Sentry's community website: My login failed, no online tech support is available, and I received no response to a message on their website.
Google
5.0/5
Jan 20, 2022
Google
Rapidly responsive to all my questions and requests. Doing business the way they said they would!
Google
5.0/5
Jan 10, 2022
Google
Sentry Management in Albuquerque, NM manages the neighborhood in which I live. I needed help getting my auto-pay account switched over to a new service provider and called Sentry Management's local office. Angie Sprague was outstanding in the customer service arena. She helped me to get my account set up, though she needed to ask a question of another dept. to do so. Cody got right back to her while I stayed on hold, for probably less than 90 seconds!!! The question was asked and answered and I was thrilled. These two people deserve a really special commendation and special recognition for their customer service. This level of immediate help is almost unheard of in today's culture. THANK YOU ANGIE AND CODY !!!!!
Google
5.0/5
Jul 13, 2021
Google
I am on the board of a condo association that switched to Sentry. I am so pleased that we did. The staff is professional and polite. John Lambert has been amazing and has a wealth of knowledge. Kris has been a great resource and is detail oriented and on top of things. I also use Sentry for our maintenance. Antonio can fix anything. He is a hard worker. The property looks great. If you are looking for a professional property management company, look no further.
  • 7770 Jefferson St. NE, Suite 102
    Albuquerque, NM 87109
  • 505-323-7600

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- Dennis L

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Community Associations

COVID-19 Office Precautions

We remain committed to serving you during this challenging time.

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Online Board Meetings

To provide safeguards for communities, we suggest conducting meetings online.

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Sentrye's Covid-19 Response

Sentry’s COVID-19 Response

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The Community Builder

The Community Builder is a bi-monthly newsletter to all Sentry Management Board Members. Sign up to Receive the “best of edition” every quarter.

In this issue: Sentry Management is encouraging Boards to be proactive in matters regarding COVID-19. We encourage you to follow closely the national, state and local government recommendations as well as the Centers for Disease Control and Prevention (CDC).