Sentry offers several payment options for its association members, described below.
Pay by mail using your payment coupon.
Coupons with the return address are mailed annually to homeowners. If you cannot find your coupons, order replacements online.
Pay by AUTOPAY using Sentry’s free service. Please download and complete the Autopay form and send to autopay@sentrymgt.com or call Sentry’s Customer Service team at 800-932-6636. (8:30 am to 7:00 pm, EST.)
If you have not yet signed up, please go to the CommunityPro PORTAL and click on “New User Registration“.
Order Closing Documents
The homeowner’s title company, closing agent or lender needing documents (including mortgage questionnaire, estoppel, resale demand and trustee letters) to facilitate the sale of a property should go to our Order Closing Documents page and select the state whee your property resides to order the appropriate forms.
You can may see detailed information about your account balance by accessing your account by clicking on CommunityPro® PORTAL and signing in.
Go to “Your Profile”.
Sign up for Auto-Pay
To initiate AUTOPAY for your account(s), please download and complete the Autopay Form and email to autopay@sentrymgt.com or call Sentry’s Customer Service team at 800-932-6636. (Customer Service hours are 8:30 am to 7:00 pm, EST.)
Contact my Community Manager
You can find your community manager’s contact information on your welcome page once you log into CommunityPro® PORTAL.
See my Account Transactions
You can may see detailed information about your account balance by accessing your account by clicking on CommunityPro PORTAL.
Opt-out of receiving Assessment Coupons
To opt-out of assessment coupons, log into your account by clicking on CommunityPro PORTAL.
Go to “Your Profile” and un-click assessment coupons under “User Preferences”.
Once you have logged in, you can also sign-up for a different method to make your automatic payments via automatic debit withdrawal or credit card charge.
Get copies of my Association’s Documents
You can get your association’s documents by accessing your account by clicking on CommunityPro® PORTAL.
Go to the “Information Center” then select the documents you want to print.
Sentry Management is a full service community association management firm based in Boise, Idaho providing full-service financial and administrative management to residential and small commercial subdivisions, private clubs and water companies throughout Idaho. Sentry primarily serves Ada, Canyon and Valley Counties in Idaho, with associations in Boise, Garden City, Meridian, Eagle, Kuna, Nampa, Caldwell, Star, Middleton and McCall. As the liaison between the Board, builders, service suppliers and owners, we aim to give the best customer service possible to all of our boards and association clients. Homeowner management services include planning and coordination of association meetings, site visits, enforcement of restrictions, contract supervision, aggressive collections and detailed financial and manager’s reports. The Sentry Management standard service package also includes community web portals, online payments and real-time downloadable financial reports.
Unparalleled Service to Homeowner and Condominium Associations
The Sentry Management team of well-trained and certified Managers is supported by professional and courteous bookkeeping and administrative personnel working together to maintain our reputation of excellent service and integrity. Our Association board members and homeowners take comfort in knowing that things are taken care of in a timely and efficient manner by our dedicated staff.
We pledge to:
Return phone calls quickly
Perform timely follow-up
Keep the Board and homeowners informed
Provide detailed, timely and accurate financial reporting
Show genuine interest in being helpful to your community
Documents, Statutes, and Laws: Which One Takes Priority?
Power to govern an Association is based on the authority granted by multiple sources. To make it a little confusing, just like the power the Federal Government has to override aspects of State laws, there is a hierarchy in the application of laws and documents to Associations.
