If you have not yet signed up, please go to the CommunityPro PORTAL and click on “New User Registration“.
Order Closing Documents
The homeowner’s title company, closing agent or lender needing documents (including mortgage questionnaire, estoppel, resale demand and trustee letters) to facilitate the sale of a property should go to our Order Closing Documents page and select the state where your property resides to order the appropriate forms.
You can find your community manager’s contact information on your welcome page once you log into CommunityPro® PORTAL.
See my Account Transactions
You can may see detailed information about your account balance by accessing your account by clicking on CommunityPro PORTAL.
Opt-out of receiving Assessment Coupons
To opt-out of assessment coupons, log into your account by clicking on CommunityPro PORTAL.
Go to “Your Profile” and un-click assessment coupons under “User Preferences”.
Once you have logged in, you can also sign-up for a different method to make your automatic payments via automatic debit withdrawal or credit card charge.
Get copies of my Association’s Documents
You can get your association’s documents by accessing your account by clicking on CommunityPro® PORTAL.
Go to the “Information Center” then select the documents you want to print.
Professional and Responsive HOA Management in Des Moines
Sentry Management provides full-service community management to homeowner associations, condominium associations, and common-interest communities as well as master-planned communities and new developments in the greater Des Moines area. Sentry’s Des Moines office operates in Polk, Dallas, Warren, Madison, and Guthrie Counties. Communities managed are in Des Moines, West Des Moines, Altoona, Ankeny, Clive, Grimes, Indianola, Norwalk, Urbandale, and Waukee. Liz Kennedy is the Division President of the Des Moines office.
The Best People and Technology Benefits Your HOA or Condominium Association
Highly skilled and experienced Community Managers are the hallmark of the Sentry homeowner associations management approach. Each Community Manager leads an association-focused community team that includes dedicated internal staff. Every accounting associate, bookkeeper, administrator, assessments, and closings person establishes an ongoing relationship with associations and managers. To build engagement in your community, Sentry’s online administrative system, CommunityPro®, not only makes online payment of assessments easy but supports monthly financial reports, helps with compliance and delinquency issues and makes all administrative data available to Board members 24/7. The value of Sentry’s comprehensive support to your homeowner association is responsiveness and personal attention.
Homeowner’s and Condo Association Boards Appreciate Sentry’s Response Times
When Board members are asked, there is always a direct correlation between the timeliness/quality of the communication from the Community Manager and the overall satisfaction with the community association management company. We keenly understand that relationship—and work to have every telephone call and email returned as quickly as possible, all correspondence and reports kept current and every deadline met. Communication with residents is also important. Helping residents understand the issues facing the community builds support for Board decisions.
You can see how this popup was set up in our step-by-step guide: https://wppopupmaker.com/guides/auto-opening-announcement-popups/
Call wait times
Due to weather events, the customer service teams for both Sentry Management and ClickPay, Sentry’s payment processor, are experiencing longer than normal wait times. We appreciate your patience.
