Sentry Management provides full-service community management to homeowner associations, condominium associations and common-interest communities as well as master planned communities and new developments in the greater Des Moines area. Sentry’s Des Moines office operates in Polk, Dallas, Warren, Madison and Guthrie Counties. Communities managed are in Des Moines, West Des Moines, Altoona, Ankeny, Clive, Grimes, Indianola, Norwalk, Urbandale and Waukee. Michelle Biggerstaff is Division Manager of the Des Moines office.
Highly skilled and experienced Community Manages are the hallmark of the Sentry homeowner associations management approach. Each Community Manager leads an association-focused community team that includes dedicated internal staff. Every accounting associate, bookkeeper, administrator, collections and closings person establishes an ongoing relationship with associations and managers. To build engagement in your community, Sentry’s online administrative system called CommunityPro®, not only makes online payment of assessments easy, but supports monthly financial reports, helps with compliance and delinquency issues and makes all administrative data available to Board members 24/7. The value of Sentry’s comprehensive support to your home owner association is responsiveness and personal attention.
When Board members are asked, there is always a direct correlation between the timeliness/quality of the communication from the Property Manager and the overall satisfaction with the community association management company. We keenly understand that relationship—and work to have every telephone call and email returned as quickly as possible, all correspondence and reports kept current and every deadline met. Communication with residents is also important. Helping residents understand the issues facing the community builds support for Board decisions.
The Sentry Des Moines office recently received a glowing review from a local HOA Board President regarding the level of...
Your community is essentially a business, which is why financial stability and professional funds management is so important. Sentry prides...
Our experience shows three practical techniques to create an effective meetingRead More »
Every community could be affected by a natural disaster and should have a Community Disaster plan in place.Read More »
Volunteer committees can serve an important role in effectively governing an Association.Read More »
CommunityPro® is an easy way to make payments, access association documents, view account history, stay informed and more.
In my 20 years of community association management, I have either attended organized, participated in, or spoken at over 2,000 Board meetings.