Sentry offers several payment options for its association members, described below.
Pay by mail using your payment coupon.
Coupons with the return address are mailed annually to homeowners. If you cannot find your coupons, order new or replacements online.
Pay by eCheck, Credit Card, and Register for AUTOPAY with Sentry’s single source payment Processor at www.mysentrypay.com.
Pay by Phone by calling 24/7 toll-free 844-550-0336.
Press Option 1 to speak to a representative.
Access your account online
Your community uses one of two homeowner portals, where you can view your account, see your transactions, and make payments.
Find My Portal – enter your ZIP code and we’ll take you to the right login page.
Change my Mailing Address
You can request this change by completing this form.
Update my Phone Number or Email
You can change and update your personal information, such as phone or email, by completing this form.
Log into my Homeowner Account
Access your account by going to My Account and entering your ZIP code to be routed to your community’s homeowner portal.
Order Closing Documents
The homeowner’s title company, closing agent or lender needing documents (including mortgage questionnaire, estoppel, resale demand and trustee letters) to facilitate the sale of a property should go to our Order Closing Documents page and enter your ZIP code where your property resides to order the appropriate forms.
You can may see detailed information about your account balance by accessing your account. Go to the My Account page and enter your ZIP code to be routed to your community’s homeowner portal.
You can find your community manager’s contact information when you log into your homeowner portal. Access your portal by going to My Account and entering your ZIP code to be routed to your community’s portal.
See my Account Transactions
You can see detailed information about your account balance in your homeowner’s portal. If you need the link to your homeowner’s portal, go to My Account to enter your ZIP code to be routed to your community’s homeowner portal.
Opt-out of receiving Assessment Coupons
To opt-out of assessment coupons, log into your account. If you do not have the link to your homeowner’s portal, go our My Account page and enter your ZIP code to be routed to your community’s homeowner portal.
Go to “Your Profile” and un-click assessment coupons under “User Preferences”.
Once you have logged in, you can also sign-up for a different method to make your automatic payments via automatic debit withdrawal or credit card charge.
Get copies of my Association’s Documents
You can get your association’s documents by accessing your account. If you do not have the link to your homeowner’s portal, go our My Account page and enter your ZIP code to be routed to your community’s homeowner portal.
Go to the “Information Center” then select the documents you want to print.
Raleigh HOA Management At Its Best
Sentry Management provides operational leadership to homeowner and condominium associations through our Raleigh, NC, office. Our full-service community association management offerings make it easy for every HOA and COA. Homeowner management services include planning and coordinating association meetings, site visits, enforcement of restrictions, contract supervision, assessments and enforcement, and detailed financial and manager’s reports. The Sentry Management® standard service package also includes online payments and real-time downloadable financial reports.
Homeowners Association Management for the Raleigh Area
Sentry’s Raleigh office operates in Wake, Johnston, Durham, Franklin, Granville, Orange, Chatham and Harnett Counties. Some of the largest communities managed by Sentry are located in the cities of Raleigh, Cary, and Durham. Other managed communities are located in the towns of Garner, Wake Forest, Fuquay-Varina, Holly Springs, and Morrisville. The office opened in 2000.
The Raleigh neighborhood Sentry Management office and their employees have a direct local impact, primarily from operations and payroll, of $1.2 million annually. When considering both direct and indirect contributions to the central North Carolina economy, the total annual impact totals over $5 million.
Unparalleled Service to Homeowner and Condominium Associations
Amy Johnson, Division President, has over 17 years of community association management experience with Sentry Management. Three Community Managers have earned a Certified Manager of Community Associations (CMCA) certificate and two an Association Management Specialist (AMS) designation. Each of Sentry’s Raleigh office personnel completes about 15 hours per year in professional development and education to keep current on all issues relating to homeowner association operations in North Carolina. Managers average over 6 years in association management experience.
