Unfortunately, Sentry Management is not authorized to stop payments with financial institutions on a homeowner’s behalf. You can request a stop payment directly through your financial institution.
If you discover the error the same day you made the payment, you can call 844-550-0336 to void the payment. If you are calling after the day you made the payment, you may need to wait up to 5 business days for the payment to finish processing before we can issue a refund.
The online payment user guide is available here. If you still have questions or concerns you can contact customer service at 844-550-0336 or communitycare@sentrymgt.com.
CommunityPro® is an easy way to make payments, access association documents, view account history, stay informed and more.
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