I sent a check by mistake to your office. Can we stop the payment?

Unfortunately, Sentry Management is not authorized to stop payments with financial institutions on a homeowner’s behalf. You can request a stop payment directly through your financial institution.

I made a double payment on the website by mistake. What should I do?

If you discover the error the same day you made the payment, you can call 844-550-0336 to void the payment. If you are calling after the day you made the payment, you may need to wait up to 5 business days for the payment to finish processing before we can issue a refund.

If I have questions about online payments, how do I get help via phone or email?

The online payment user guide is available here. If you still have questions or concerns you can contact customer service at 844-550-0336 or communitycare@sentrymgt.com.

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