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I sent a check by mistake to your office. Can we stop the payment?

Unfortunately, Sentry Management is not authorized to stop payments with financial institutions on a homeowner’s behalf. You can request a stop payment directly through your financial institution.


I made a double payment on the website by mistake. What should I do?

If you discover the error the same day you made the payment, you can call 844-550-0336 to void the payment. If you are calling after the day you made the payment, you may need to wait up to 5 business days for the payment to finish processing before we can issue a refund.  


If I have questions about online payments, how do I get help via phone or email?

The online payment user guide is available here. If you still have questions or concerns you can contact customer service at 844-550-0336 or communitycare@sentrymgt.com.  


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Community Associations

COVID-19 Office Precautions

We remain committed to serving you during this challenging time.

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Online Board Meetings

To provide safeguards for communities, we suggest conducting meetings online.

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Disaster Preparedness Checklist

No matter where you live, there is a possibility that disaster may affect your community. Be prepared with this list.

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CommunityPro Portal

CommunityPro® is an easy way to make payments, access association documents, view account history, stay informed and more.

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The Community Builder

The Community Builder is a bi-monthly newsletter to all Sentry Management Board Members. Sign up to Receive the “best of edition” every quarter.

In this issue: Sentry Management is encouraging Boards to be proactive in matters regarding COVID-19. We encourage you to follow closely the national, state and local government recommendations as well as the Centers for Disease Control and Prevention (CDC).