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How do I make a payment?

You can make a one-time payment or schedule payments via AutoPay by visiting our Make A Payment Page. If you’d like to make a payment over the phone, please call, toll-free, 844-550-0336.


Is there a fee to make a payment?

For your convenience, Sentry provides multiple payment options, some via a third-party payment provider. Fee-free options include eCheck and checks sent by mail. Payments made by debit and credit cards, or payments made via phone are subject to transaction fees to cover the cost of that service. You can view and compare the convenience fees for...


What is the difference between eCheck and AutoPay?

An eCheck is an electronic version of a paper check that provides different payment processing times and less waste. With an eCheck, money is electronically transferred from the payers’ checking account and directly deposited with Sentry’s bank. Signing up for AutoPay creates a recurring automatic payment via eCheck. There is no charge to pay by...


Can I use my Sentry CommunityPro® username and password to make a payment?

Your username and password for making a payment is different from your CommunityPro® user name and password. If you forget your username or password you can use the links on the login page to recover them, Remember, your 16-digit account number shown on your payment coupons is required to complete any transaction.    


Where can I find my account number?

our account number can be found on the coupon booklet that was mailed to you, by logging into your CommunityPro account here and clicking on “Your Profile”, or you can contact customer service at 844-550-0336 or communitycare@sentrymgt.com.


How can I tell if you’ve received my payment?

You can view your payment history by logging into your CommunityPro® account here and clicking on “Ledger Card.” If you have not set up your CommunityPro® account yet, you can register here by clicking the “New User Registration” button. For credit card payments, please check with your bank.


How do I check my account balance?

Log into your account here to make secure payments and view your account balance through our third-party payment provider. To view your full transaction history, log into your CommunityPro® account here and click on the “Ledger Card” option on the menu located on the left side of the screen. The total balance displayed will include...


My association has enacted a special assessment. If I have AutoPay set up, will the special assessment be automatically paid with my regular assessment?

You will need to make a separate payment for your special assessment, or you will have to set up an additional AutoPay schedule to include the special assessment.


If I am on AutoPay, and my association increases the amount of my assessment, will my AutoPay draft the new amount?

If you are set up on a total balance AutoPay schedule, the new assessment amount will be drafted automatically. If you are set up on a fixed amount AutoPay, the payment amount established will continue to draft. You will need to log in to your account and update your payment schedule to the new amount.


If my assessment amount changes, and I am using my bank’s bill pay service to remit payments, do I need to update my bill pay schedule?

Yes, if you are using your bank’s bill pay service, you will need to update the payment amount with your bank.


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Community Associations

COVID-19 Office Precautions

We remain committed to serving you during this challenging time.

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Online Board Meetings

To provide safeguards for communities, we suggest conducting meetings online.

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Disaster Preparedness Checklist

No matter where you live, there is a possibility that disaster may affect your community. Be prepared with this list.

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CommunityPro Portal

CommunityPro® is an easy way to make payments, access association documents, view account history, stay informed and more.

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The Community Builder

The Community Builder is a bi-monthly newsletter to all Sentry Management Board Members. Sign up to Receive the “best of edition” every quarter.

In this issue: Sentry Management is encouraging Boards to be proactive in matters regarding COVID-19. We encourage you to follow closely the national, state and local government recommendations as well as the Centers for Disease Control and Prevention (CDC).