Sentry offers several payment options for its association members, described below.
Pay by mail using your payment coupon.
Coupons with the return address are mailed annually to homeowners. If you cannot find your coupons, order new or replacements online.
Pay by eCheck, Credit Card, and Register for AUTOPAY with Sentry’s single source payment Processor at www.mysentrypay.com.
Pay by Phone by calling 24/7 toll-free 844-550-0336.
Press Option 1 to speak to a representative.
Access your account online
Your community uses one of two homeowner portals, where you can view your account, see your transactions, and make payments.
Find My Portal – enter your ZIP code and we’ll take you to the right login page.
Change my Mailing Address
You can request this change by completing this form.
Update my Phone Number or Email
You can change and update your personal information, such as phone or email, by completing this form.
Log into my Homeowner Account
Access your account by going to My Account and entering your ZIP code to be routed to your community’s homeowner portal.
Order Closing Documents
The homeowner’s title company, closing agent or lender needing documents (including mortgage questionnaire, estoppel, resale demand and trustee letters) to facilitate the sale of a property should go to our Order Closing Documents page and enter your ZIP code where your property resides to order the appropriate forms.
You can may see detailed information about your account balance by accessing your account. Go to the My Account page and enter your ZIP code to be routed to your community’s homeowner portal.
You can find your community manager’s contact information when you log into your homeowner portal. Access your portal by going to My Account and entering your ZIP code to be routed to your community’s portal.
See my Account Transactions
You can see detailed information about your account balance in your homeowner’s portal. If you need the link to your homeowner’s portal, go to My Account to enter your ZIP code to be routed to your community’s homeowner portal.
Opt-out of receiving Assessment Coupons
To opt-out of assessment coupons, log into your account. If you do not have the link to your homeowner’s portal, go our My Account page and enter your ZIP code to be routed to your community’s homeowner portal.
Go to “Your Profile” and un-click assessment coupons under “User Preferences”.
Once you have logged in, you can also sign-up for a different method to make your automatic payments via automatic debit withdrawal or credit card charge.
Get copies of my Association’s Documents
You can get your association’s documents by accessing your account. If you do not have the link to your homeowner’s portal, go our My Account page and enter your ZIP code to be routed to your community’s homeowner portal.
Go to the “Information Center” then select the documents you want to print.
Welcome to Sentry Management Louisville
Community Management Associates is now a division of Sentry Management. If you are having issues accessing your account, or if you need to make an appointment to visit our office, please call 502-491-3550.
Community Association Management Expertise in Kentucky
Board members have busy lives, and giving back to their community should be a rewarding experience. We provide the expertise and organization to give you peace of mind and foster a harmonious community that residents are glad to call home. We are in the business of forming sustainable relationships with our clients and providing guidance and leadership to the boards and membership in a way that benefits both.
Sentry Management Louisville is comprised of a team of uniquely qualified professionals with more than 20 years of experience in the industry. As the first accredited HOA management company in Kentucky, our Community Managers have a minimum of five to ten-plus years of experience working directly with HOAs and COAs.
Exceptional Service for your HOA or Condominium
Sentry Management provides operational leadership to homeowner associations, residential condominium associations, commercial condo associations, and master-planned communities throughout the Louisville and Lexington metropolitan areas and the surrounding counties.
The Sentry Management Louisville office serves a wide variety of HOAs and condominiums in Louisville, Lexington, Lexington-Fayette, Bowling Green, Owensboro, Covington, Georgetown, Richmond, Florence, Nicholasville, and Elizabethtown. The Louisville team is dedicated to building excellent relationships with board members, and we take pride in the communities we serve.
Certified Community Managers
When you trust us to manage your community, you are investing in Community Managers who are either Certified Managers of Community Associations® (CMCA®) or Association Management Specialists® (AMS®). Having a CMCA demonstrates a manager’s foundational knowledge required to manage a community association. Managers must complete in-depth, comprehensive training on the essentials of community management and then pass a rigorous exam. Some of our managers and leadership also obtained PCAM and AMS designations. The AMS is obtained after completing at least two additional courses of education and after two years of community association management experience. The PCAM designation is the highest professional recognition available nationwide to managers who specialize in community association management.
Jennifer Birkemeier, CMCA®, AMS®, is the Sentry Management Louisville Division President. With over eight years of large-scale luxury apartment, rental operations, and financial management experience and seven years of condominium and homeowner association management experience, Jennifer leads the experienced team serving Louisville and Lexington and is also involved with the Kentucky Chapter of Community Associations Institute.