Sentry Community Association Manager, Karen Pangakis from the Alexandra, VA office recently received a letter from a unit-owner in the Overlook Condominium subdivision commenting on the excellent customer service she has received.
“I have truly appreciated all of your assistance and quick response. I will miss working with people like you and your team and your contractors when I move,” Angela, Overlook Condominium resident said.
Angela has lived in the Overlook community for several years and during that time has experienced many different community association management companies managing the community during that time.
“And lastly, thanks for all of your assistance. Since I have lived here, you and the Sentry Management team have been the best management company that I have seen or worked with while living in this subdivision,” Angela explains.
Karen has worked for Sentry Management as a community association manager for close to 3 years. She also has 30 years of experience in working in the customer service field.
“A prompt response to the questions and needs of homeowners goes a long way to making them happy even when they don’t necessarily like the answer,” Karen explains.
Sentry Management is a full-service community management company. Sentry’s business is the day-to-day operation of communities, homeowner associations, and condominiums. Sentry is accredited as an AMO® (Accredited Management Organization) by the Institute of Real Estate Management, providing independent evaluation that Sentry has one of the highest operating and financial standards in the industry. View our full list of services here: http://www.sentrymgt.com/for-association-boards/services/.
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In this issue: Sentry Management is encouraging Boards to be proactive in matters regarding COVID-19. We encourage you to follow closely the national, state and local government recommendations as well as the Centers for Disease Control and Prevention (CDC).