View our response to COVID-19 – click here.
Local News News

Sentry Maryland VP Shares Proclivity for Providing Exceptional Customer Service with Employees

Sentry Maryland Customer Service

Sentry Maryland Vice President, Todd Wawrzeniak is a big advocate of providing the best possible customer service to clients. He encourages local Community Managers to participate in classes offered internally, and other classes offered by local professionals in the field in order to provide the best possible service.

“Customer service is at the very core of what Sentry management does as a community management company and it is a huge part of our day to day operations,” explains Todd.

Most recently, the Sentry Maryland Community Association Managers attended a Customer Service webinar that was offered by the Sentry Education & Training Program. The webinar covered customer service standards, and guest relations/recovery.

Sentry offers several continuing education and training webinars to employees throughout the year that focuses on an array of industry-related topics.

Sentry Management is a full-service community management company. Sentry’s business is the day-to-day operation of communities, homeowner associations, and condominiums. Sentry is accredited as an AMO® (Accredited Management Organization) by the Institute of Real Estate Management, providing independent evaluation that Sentry has one of the highest operating and financial standards in the industry. View our full list of services here: http://www.sentrymgt.com/for-association-boards/services/.


Office Access Changes

Due to COVID-19, most Sentry Management employees are working remotely, away from our offices, to support every Association.

 

Read More »

Implementing Online Board Meetings

To provide safeguards for Board and community members, we would like to suggest conducting meetings online for the immediate future.

Read More »
Sentrye's Covid-19 Response

Sentry’s COVID-19 Response

At Sentry, our highest priority is the safety of our employees and our communities.

Read More »


CommunityPro Portal

CommunityPro® is an easy way to make payments, access association documents, view account history, stay informed and more.

Connect With Us

The Community Builder

The Community Builder is a bi-monthly newsletter to all Sentry Management Board Members. Sign up to Receive the “best of edition” every quarter.

In this issue: Sentry Management is encouraging Boards to be proactive in matters regarding COVID-19. We encourage you to follow closely the national, state and local government recommendations as well as the Centers for Disease Control and Prevention (CDC).