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If I mail my check to the old lockbox address will my check be returned or processed?

All checks mailed to the old lockbox address will not be returned and will be processed timely.


How will I register for this new service?

On December 15, 2021, all homeowner with an email on file will receive a pre-registration email for easy set up.


Who is ClickPay?

Sentry Management has partnered with ClickPay to be our payment processor. Utilizing advanced technology, ClickPay provides multiple payment channels through one simple experience. Sentry has gone from three providers (each requiring homeowners to establish different log-ins) to one easy-to-navigate site with one log-in for all payment types.


Why did the payment system change?

Homeowner feedback has informed us that making payments should be simple. To provide that level of convenience, since Sentry Management is neither a bank or credit card processing company, we needed to shift to a partner with industry-leading systems and flexibility. That is why we are asking you to move to ClickPay. On this new...


How can I access my CommunityPro® account if I’ve forgotten my password or user ID?

Click on the “forgot password” button on the log-in page here. An email with a password reset link will be sent to the email address associated with the account.


What is CommunityPro®?

CommunityPro® is a private and password-protected portal for each Sentry-managed community. After logging into the portal, homeowners can access their individual information, pay assessments, review their account status, access governing documents and regulations, and stay informed.


How do I create a CommunityPro® account?

If you have not yet signed up for an account, select “New User Registration” on the CommunityPro® login page here. If you need help registering, you can view our tutorial here.


My community just changed to Sentry Management. Do I need to change the way I make my HOA payments?

Yes. If you have automatic payments or bill pay set up with your community’s former management service, you will need to cancel future payments and set up payments with Sentry Management instead. Once you receive your payment coupons from Sentry Management, you will have the necessary information to change the automatic payment information with your...


What if I already sent in the payment for the current month or paid in advance?

Your previous management company will provide Sentry with a ledger card for each homeowner. If advance payments have been made, those will be reflected in the ledger.


What type of payments are accepted by Sentry?

Sentry provides homeowners with many ways to pay, including eCheck transactions, check payments via mail or in-person, credit or debit card payments, or payment by phone. Transaction fees may apply depending on the payment method you select. Click to view and compare available payment methods.


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CommunityPro Portal

CommunityPro® is an easy way to make payments, access association documents, view account history, stay informed and more.