FAQs Archive

If I am on AutoPay, and my association increases the amount of my assessment, will my AutoPay draft the new amount?

If you are set up on a total balance AutoPay schedule, the new assessment amount will be drafted automatically. If you are set up on a fixed amount AutoPay, the payment amount established will continue to draft. You will need to log in to your account and update your payment schedule to the new amount.

If my assessment amount changes, and I am using my bank’s bill pay service to remit payments, do I need to update my bill pay schedule?

Yes, if you are using your bank’s bill pay service, you will need to update the payment amount with your bank.

I sent a check by mistake to your office. Can we stop the payment?

Unfortunately, Sentry Management is not authorized to stop payments with financial institutions on a homeowner’s behalf. You can request a stop payment directly through your financial institution.

I made a double payment on the website by mistake. What should I do?

If you discover the error the same day you made the payment, you can call 844-550-0336 to void the payment. If you are calling after the day you made the payment, you may need to wait up to 5 business days for the payment to finish processing before we can issue a refund.

If I have questions about online payments, how do I get help via phone or email?

The online payment user guide is available here. If you still have questions or concerns you can contact customer service at 844-550-0336 or communitycare@sentrymgt.com.

How do I change my mailing address, phone number, or email with Sentry Management?

You can request a change of address, phone number or email address in any of the following ways: 1. Fill out the form here 2. Mail a written request to: Sentry Management, Inc. 2180 West S.R. 434, Suite 5000 Longwood, FL 32779 3. Email the change to customerservice@sentrymgt.com 4. Fax the change to (407) 788-7488...

How can I order new or replacement coupons?

You can find the form to request new or replacement coupons here.

What if I want to opt out of receiving assessment coupons?

To stop receiving assessment coupons in the mail, log into your CommunityPro® account here. Go to “Your Profile” and un-check “Assessment Coupons” under “User Preferences”. Once you have logged in, you can also sign-up for a different method to make your automatic payments via automatic debit withdrawal or credit card charge.

What do I do if I haven’t received my refund check?

If you have been issued a refund but have not received it within 10 business days, you can send an email to homeownerrefund@sentrymgt.com for an update.

I’m closing on my home – how do I find the documents I need?

You or the title company can order documents online, including mortgage questionnaire, estoppel, resale demand and trustee letters, by clicking here. If you need additional assistance, please call 407-788-6700 ext. 42000.

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