FAQs Archive

How do I create a work order?

You can log into your CommunityPro® account here and select “Work Order Request” from the menu on the left. If your community does not have the work order feature enabled, please contact your community manager or your local office. If your request is an emergency, please call your local office.

How do I view my association’s documents?

You can access your association’s documents any time by logging into your CommunityPro® account here. Once you have logged in, click on “Information Center” in the left-hand menu, then select the documents you want to view or print.

How do I reach my local Sentry office or my community manager?

You can find your community manager’s contact information at any time on your welcome page when you log into your CommunityPro® account here. If you need to find contact information for your local Sentry office, click here.

When will I receive my coupons for the new year?

Your coupons will be mailed out once your association approves a budget for the upcoming year. If your association has not approved a budget for the coming year by November 15th of the current year, you will receive an individual coupon or statement for January and for each subsequent month until your association approves a...

Will I be charged a late fee if I haven’t received my new coupons by January 1st?

If your association has not yet approved a budget for the coming year, you will receive an individual coupon or statement for January and for each subsequent month until your association approves a new budget. Please remit payment in the amount of the current assessment to avoid late penalties. Once the budget has been approved...

How do I know if my association is raising my assessment for the upcoming year?

Once your association approves a budget for the upcoming year, you will receive a budget notice in the mail notifying you of your monthly assessment amount.

Why hasn’t my association’s budget meeting taken place yet?

Your association’s board of directors and/or governing documents determine the date of the budget meeting.

What is the “Board Room” and how do I navigate it?

Board members can access their association’s financial information in real time, 24/7, through the “Board Room” tab in their CommunityPro® account. Once you are logged in, you can retrieve on-demand reports any time and download them for detailed review. You can also find things like account notes and vendor contracts here.

What if I have questions about my association’s financial reports?

Sentry provides a guide to your association’s financial report at the bottom of the “Financial Reports” page under “Board Room” in your CommunityPro® account. Sentry also offers an accounting help desk to assist association board members. You can submit questions or resolve account balance discrepancies by emailing Sentry’s accounting pros at accountinginfo@sentrymgt.com.